Contact
Talk to the people
who build it.
There is no ticket queue and no support tier here. Email lands with the same small team that writes the code, so a good bug report often turns into a fix rather than a canned reply.
support@cvali.com
The fastest way to reach us, and the only one that reaches everyone who works on Cvali. Good for bugs, billing, data requests, partnerships and press.
linkedin.com/company/cvali
Product updates and what we are shipping next. Fine for a quick question, but not the place to send a resume or account details.
What are you writing about?
Pick the closest one.
Something is broken
A scan that never finishes, a resume that exports wrong, a page that will not load. Include the page, the browser, and roughly when it happened.
Email about thisData access or deletion
Ask for a copy of what is stored about you, or ask for all of it to be deleted. Email from the address on the account so it can be verified.
Email about thisAccount or billing
Sign-in trouble, a scan limit that looks wrong, or anything related to a charge. Do not send passwords - we will never ask for one.
Email about thisPartnership or press
Writing about ATS tooling, running a career service, or building something Cvali should plug into? Say what you have in mind and who you are.
Email about this
Before you email about a scan
Most reported problems come down to the file rather than the scanner. If a scan returned a score that looks far too low, open your resume as plain text first - if the text comes out scrambled, empty, or out of order, the resume was exported as an image or built in a layout the parser cannot follow. That is the actual bug, and it is the same thing an employer's ATS would hit.
Scanned or photographed PDFs, text inside graphics, and heavy multi-column templates are the usual culprits. Rebuilding the same content with the resume builder produces a file that extracts cleanly, and the ATS-friendly format guide explains what to avoid.
If none of that applies, send it over. Include the job description you were scanning against if you can - a score dispute is much easier to check with both inputs in hand.
Security issues
Found something that exposes user data or lets you reach an account that is not yours? Email support@cvali.com with "Security" in the subject and enough detail to reproduce it. Please report it privately first rather than publishing it, and it will be acknowledged and fixed as a priority.
What we will never ask for
Cvali support will never ask for your password, a one-time login code, or full payment card details over email. Sign-in runs through Google, so we have no password to reset even if you wanted us to. If a message claiming to be from Cvali asks for any of that, it is not from us - forward it to support@cvali.com.
Questions
Good to know.
Curious who is behind Cvali and what it deliberately does not do?
Read the about page