Isabela Costa
Hotel Manager
isabela.costa@email.com · Denver, CO · linkedin.com/in/example
Summary
Hotel Manager with 6+ years of experience across Hospitality Management, Guest Services, and Revenue Management. Combines hands-on Opera PMS work with measurable results, and tailors every application to the posting — the same habit that gets this resume past ATS filters.
Experience
Senior Hotel Manager · Northwind Group
2022 – Present
- Managed Hospitality Management work across 3 concurrent projects using Opera PMS, cutting turnaround time by 13%.
- Increased the team's Guest Services process end to end using Excel, saving roughly 6 hours per week.
- Led Revenue Management standards adopted by 4 teammates using Booking Systems, raising quality-audit pass rates to 90%.
- Improved day-to-day Staff Management priorities using POS Systems while mentoring 2 junior colleagues, cutting turnaround time by 34%.
Hotel Manager · Bluepeak
2018 – 2022
- Oversaw Budgeting work across 3 concurrent projects using Excel, saving roughly 12 hours per week.
- Reduced the team's Front Desk Operations process end to end using Booking Systems, raising quality-audit pass rates to 93%.
- Achieved Housekeeping Oversight standards adopted by 5 teammates using POS Systems, cutting turnaround time by 13%.
Skills
Core skills: Hospitality Management, Guest Services, Revenue Management, Staff Management, Budgeting, Front Desk Operations, Housekeeping Oversight, Property Management Systems, Customer Service, Food Safety
Tools & technology: Opera PMS, Excel, Booking Systems, POS Systems, Reservation Software
Strengths: Leadership, Communication, Problem Solving, Customer Service, Teamwork, Time Management
Education & Certifications
B.S., Hospitality Management — State University
Certified Hotel Administrator (CHA)